At Krystallyx, we value your satisfaction and are committed to ensuring that you receive high-quality products. To address any concerns with your purchase, we have established the following return policy:

Defective or Incorrect Products

In the unlikely event that you receive a defective or incorrect product, please follow these steps for a prompt resolution:

1. Contact Us: Notify our support team via WhatsApp or email at krystallyxng@gmail.com within 24 hours of receiving your order. Please include a clear photo of the defect or error.
2.  Return Process: We will arrange for the item to be retrieved at no cost to you. The item must be returned in its original packaging.
3. Replacement: Once we receive the returned item, we will process your replacement as quickly as possible.

Replacement Timeframe

Please note that the replacement process may take up to 4 weeks or longer, depending on the availability of the item.

Refunds

We do not offer refunds except in cases where a defective or incorrect product cannot be replaced due to unavailability. In such cases, a full refund will be issued for the affected item.

Sale Items

All items purchased during promotions or marked as "Sale" are final and are not eligible for returns or exchanges.

We are dedicated to providing you with exceptional products and service. If you have any questions or need further assistance, please contact our customer support team. Your satisfaction is our top priority.